Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@arden-clarke.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@arden-clarke.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@modewiese.de.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@modewiese.de. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@arden-clarke.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@modewiese.de.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@arden-clarke.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@modewiese.de.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@modewiese.de.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@arden-clarke.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@arden-clarke.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@arden-clarke.com
Dieses Rückgaberecht gilt für Bestellungen innerhalb Deutschlands. Unser Ziel ist es, Ihnen eine einfache und transparente Möglichkeit zur Rückgabe oder zum Umtausch Ihrer Produkte zu bieten.
1. Rückgabefrist
- Sie haben 30 Tage nach Erhalt Ihrer Bestellung Zeit, um Ihre Produkte zurückzugeben.
2. Rückgabebedingungen
Eine Rückgabe ist möglich, wenn:
✔ Sie ein defektes oder beschädigtes Produkt erhalten haben.
✔ Sie die falsche Größe oder Farbe erhalten haben.
✔ Das Produkt nicht passt oder Sie mit dem Produkt nicht zufrieden sind.
Rückgabebedingungen:
- Das Produkt muss neu und unbenutzt sein.
- Das Produkt muss sich im gleichen Zustand befinden, in dem Sie es erhalten haben.
- Die Originalverpackung muss vorhanden sein.
Artikel, die nicht zurückgegeben werden können:
❌ Geschenkgutscheine
3. Rückerstattung
- Sobald wir Ihre Rücksendung erhalten und geprüft haben, wird Ihre Rückerstattung innerhalb von 7 Tagen bearbeitet.
- Die Rückerstattung erfolgt über die ursprüngliche Zahlungsmethode.
Hinweis: Falls Sie nach 7 Tagen noch keine Rückerstattung erhalten haben, prüfen Sie bitte Ihr Bankkonto oder wenden Sie sich an Ihr Kreditkartenunternehmen bzw. Ihre Bank. Sollte das Problem weiterhin bestehen, kontaktieren Sie uns unter 📧 support@modewiese.de.
4. Umtausch von Produkten
- Falls Sie ein Produkt umtauschen möchten, senden Sie uns bitte eine E-Mail an 📧 support@modewiese.de.
-
Umtauschverfahren:
- Rückgabe: Senden Sie das Produkt zurück.
- Neubestellung: Sie erhalten eine Gutschrift und können eine neue Bestellung aufgeben.
5. So leiten Sie eine Rückgabe ein
Bitte folgen Sie diesen Schritten, um eine Rücksendung zu veranlassen:
1️⃣ Kontaktaufnahme:
Senden Sie eine E-Mail an 📧 support@modewiese.de mit:
- Ihrer Bestellnummer
- Dem Grund der Rückgabe
- Falls zutreffend, Fotos des Schadens oder Problems
2️⃣ Rücksendegenehmigung:
Unser Kundendienst wird Ihnen Anweisungen zur Rücksendung des Produkts geben. In manchen Fällen können zusätzliche Informationen erforderlich sein.
3️⃣ Rücksendung & Verpackung:
- Senden Sie das Produkt an die von uns angegebene Rücksendeadresse.
- Stellen Sie sicher, dass das Produkt sorgfältig verpackt ist, um Transportschäden zu vermeiden.
4️⃣ Prüfung & Rückerstattung:
- Nach Erhalt des zurückgesandten Produkts prüfen wir den Zustand und den Rückgabegrund.
- Die Rückerstattung erfolgt nach erfolgreicher Prüfung.
6. Versandkosten für Rücksendungen
📌 Die Versandkosten für Rücksendungen trägt der Kunde. Wir empfehlen, den Artikel mit einem verfolgbaren Versanddienst oder einer Versicherung zurückzusenden, um Verlust oder Schäden während des Transports zu vermeiden.
🚚 Keine Wiedereinlagerungsgebühren: Es fallen keine zusätzlichen Bearbeitungsgebühren für Rücksendungen an.
📦 Haben Sie Fragen zu Ihrer Rückgabe?
Kontaktieren Sie uns unter 📧support@arden-clarke.com, wir helfen Ihnen gerne weiter!
